Charities

• How do I add or update charity places in 3rd party events?

  Please login to your account and select the Charity places button. To update an existing charity place Select the Update button for the relevant charity place and make the changes. Once you've finisSome readers

• How do I add or update a charity organised event?

  Please login to your account and select the Events button. To update an existing event Select the Update button for the relevant event and make the changes. Once you've finished making your changes, confirm the event details when prompted - this will let us know you want the changes to go live. We'll then qualityFew readers

• How to add a fundraising URL

  Adding a fundraising URL has a number of benefits: People interested in fundraising for your charity will be encouraged by seeing other people fundraising - helping to generate more leads for your events Existing fundraisers will be motivated by their fellow fundraisers We display fundraising leaderboards across the website - so having good fundraisers within your team will help increase your charity prFew readers

Event organisers

• How do I update details of my event?

  Please login to your account and select the Events button. To update an existing event Select the Update button for the relevant event and make the changes. Once you've finished making your changes, confirm the event details when prompted - this will let us know you want the changes to go live. We'll then quality check the updates and publish them on the site. To cFew readers

• Listing an event

  We offer free and paid options for listing events - the basic differences are as follows: Free listing £0 forever Basic event details Basic race details Unlimited races Premium local listing £300+VAT for 12 months Full event details Full race details Unlimited races Premium coverage on regional pages Add rich-text descriptions Upload logo, hero photo & photo gallery Upload GPS routes (coming soon) One-click to your online entPopular

• I have updated an event but it's not displaying on the site

  If you have just added a new event or updated an existing event, it may take up to 24 working hours for the event to appear in listings due to quality checking by the team. To check that you have submitted the event for approval, please go to the event listings page and make sure the event is displayed under the IN APPROVAL section. If the event is still in the EDIT section, please confirm theFew readers

• I've logged in but my event is not there

  If you've logged in and your event isn't listed, you probably have another account using different login details. If you don't know the password, please use the 'Get password reminder' button at the login screen to request a reminder. If you don't know the username/password , please contact us via the chat and we'll send you your login details.Few readers

• How do I access my leads?

  Each time a lead is generated you will receive a lead notification email prompting you to login to your account. Leads overview When you login, browse to Advertising Leads. The leads table has 4 tabs: New In progress Sign ups LostSome readers

• I've logged in but there are no new leads

  Each time a lead is generated you will receive a lead notification email prompting you to login to your account. You have received a lead notification email from us but when you login there are no new leads to download. This is usually for one of the following reasons. Someone else has logged in Someone else has logged in since we sent the email - this is common when lead emails are sent to generic (rather than persoSome readers